Tickets are all posted out the same day that we receive them, they can arrive to us anything up to 7 days before the performance, so if your tickets are for a few weeks away, please don’t panic.

Tickets are all emailed out to you up to 24 hours before the performance. Please make sure you check your junk mail. The only exception to this is tickets for Harry Potter and the Cursed Child and Only Fools and Horses which are sent via Royal Mail. 

You can reset your password here. Once you’ve reset the password, make sure you check your junk/ spam box as the password reset link may have gone into there.

As long as your tickets haven’t already been sent and there are still tickets available then this is absolutely fine, just put a note on your booking to ask us to tie the two bookings together so that you’re all together.

When you create a free account, you are automatically added to our mailing list. You can unsubscribe at any time. Alternatively, we have a large Facebook group where we post about what we have going on. Click here to join.

Please check your spam/junk folder for emails from Lauren Prentice – tickets@sensetheatre.co.uk.  Add us to your contacts so our emails appear in your inbox.  Emails regarding ticket purchases come from hello@theatreexpress.co.uk so add that one to your contacts too!

We work really hard to secure you the best group discounts available, however as with any business we have overheads. To name just a few; admin, website fees, credit card processing charges, VAT, staff wages etc.

Our VIP group is a special group for members of our VIP subscription service. They enjoy special benefits such as the ability to request tickets for a show on a date of their choice, 48-hour early access to all tickets, exclusive tickets only available to VIP members, free tickets, free postage and exclusive content.

We open the doors around 3 times per year. To join the waiting list simply click here.

VIP members can request or pick their seats, however with regular members we allocate seats for you based on the group size.

Yes, we don’t sell tickets for Dear Evan Hansen, Hamilton or The Lion King.

Yes, you can, however please try and use the website first as the website controls the amount of ticket stock we have for each show.

Once a ticket is bought, the sale is final. Unfortunately; because the payment will have been made to the theatre we are unable to refund or swap your tickets. We will occasionally swap or refund for tickets for VIP members.

All of our seat details are stated in the description of the ticket on the website, usually the seating area only. We will then allocate your seats within that area or a similar area where the seats are of the same value.

Yes, we do, we regularly run coach trips to our most popular shows, they’re all listed within our available tickets.

Our first suggestion is always to look for your tickets, unfortunately many theatres won’t reprint tickets if they are lost. However, if you really can’t find them please contact us and we will see if we can have them reprinted. There is an admin charge for all lost tickets which need to be reprinted.

The different theatres put different prices on the tickets. Often the face value of the ticket (less that you will have bought them for) is printed on the ticket. For other shows, the price that we have paid, minus your booking fee will be printed.

Yes, we sell all sorts of different tickets for events and attractions. We’re always trying to bring our members more offers to help them to make memories for less. 

In the very rare event that the show is cancelled we will let you know as soon as we are notified and then either arrange an alternative date to see the show or issue you a credit note.

Please contact us via email at hello@theatreexpress.co.uk and we’ll do our best to assist you.

To update your payment card for your VIP subscription, click here then click on Memberships.  You will see your VIP membership, click the button ‘Update’ to run through updating your card.